Refund policy

Return & Exchange Policy

At NO ONE we want you to be happy with every piece. Please read this policy carefully before placing your order.

Exchange only — no refunds on prepaid orders

Orders paid online (card, wallet or any prepaid method) are eligible for exchange only. No cash or card refunds are issued on prepaid orders. You may exchange for a different size, a different colour, or another piece of equal value. If the new piece costs more, you pay the difference. If it costs less, the balance is issued as store credit — not as cash.

Exchange window

You have 14 days from the day you receive your order to request an exchange. Requests made after 14 days cannot be accepted.

To be eligible, the item must be:

Unworn, unwashed and unaltered, with all original tags attached
In its original packaging
Free of any stains, odours, marks or damage
Accompanied by proof of purchase (order number or confirmation email)

Cash on delivery orders

You may inspect the outer package on delivery. Once you accept and pay for the order, the same exchange-only terms above apply.

If we made a mistake

If you receive the wrong item, the wrong size, or a defective piece, contact us within 48 hours of delivery with photos. We will collect the item and send the correct one at our cost — no shipping charge to you.

Items we cannot exchange

Items damaged, washed or altered after delivery
Items returned without original tags or packaging
Custom or special-order pieces

Shipping costs

Shipping fees are non-refundable. For a standard size or colour exchange, the customer covers the return shipping cost. If the exchange is due to our error, we cover shipping in both directions.